My vehicle recently had a plate change, Now it can't be found on motorscan?

If your vehicle recently had a plate change and it can’t be found in the Motorscan database, it is likely due to the time it takes for records to update. When a vehicle undergoes a registration plate change, the following factors may apply:

1. Database Update Delays:

   • When a plate change is processed by the DVLA, it can take 7-14 days for the updated information to propagate across all related databases, including Motorscan’s data sources.

2. Old Plate Search:

   • If you are searching using the new plate and it hasn’t been fully updated yet, the vehicle might still be linked to the old registration. Try searching using the previous registration number.

3. Pending DVLA Confirmation:

   • If the plate change was very recent, it might still be under review or processing by the DVLA, meaning the vehicle details haven’t been made available to external platforms like Motorscan.

Steps to Resolve:

• Wait 7-14 Days: Allow time for the DVLA to complete the update and for the data to sync with Motorscan’s records.
• Search by Previous Plate: If you know the old plate, try using it to access the vehicle details.
• Contact Motorscan Support: If the issue persists beyond two weeks, reach out to Motorscan customer support for assistance at help@motorscan.co.uk.
• Confirm with the DVLA: Ensure the plate change has been processed successfully by contacting the DVLA directly.